Return & Refund Policy
Your satisfaction matters to us. Our return policy explains the conditions for eligible unopened product returns, defective product claims, replacements and applicable return charges.
Eligible unopened products may be submitted for a return request within 3 calendar days of confirmed delivery, subject to the conditions below.
Eligible Product Returns
Nirellea accepts eligible change-of-mind return requests for unopened products only.
To qualify for consideration, products must:
- Be unopened and unused.
- Remain in their original packaging and condition.
- Have all original seals and protective packaging intact.
- Be accompanied by the relevant order information.
- Be submitted for return within 3 calendar days of confirmed delivery.
Products that have been opened, used, damaged after delivery or returned without required authorization may not qualify for a standard change-of-mind return, subject to applicable consumer rights.
3 Calendar Days From Delivery
Customers must contact our support team within 3 calendar days of confirmed delivery to request an eligible unopened product return.
A return request is not automatically approved. Our team will review the request and provide return instructions where eligible.
Please do not send products back before receiving return authorization and instructions.
$30 Per Returned Product
A fixed return and restocking fee of $30 applies to each eligible product returned under the change-of-mind return process.
The fee is calculated separately for every returned product, not once per order.
For example, returning two eligible products results in a total fixed return fee of $60.
This fee does not apply to approved defective-product replacement claims.
All fees are subject to applicable consumer protection laws and will be disclosed before the purchase or return transaction where required.
Return Shipping & Delivery Costs
Nirellea offers free standard shipping to customers within the United States under its standard shipping offer.
For eligible change-of-mind returns, the customer is responsible for the actual return shipping cost.
Any original delivery shipping charge separately paid by the customer, if applicable, may be non-refundable where permitted by law and clearly disclosed at purchase.
No previously free shipping charge will be retroactively imposed simply because a customer requests a return.
How Eligible Returns Are Processed
Approved unopened product returns will be reviewed and processed according to the applicable return conditions and legal requirements.
Where permitted by law, applicable deductions may include:
- $30 fixed return fee per returned product.
- Actual return shipping cost paid by the customer.
- Any original shipping charge actually paid by the customer, where legally non-refundable.
Any remaining eligible refund will be calculated after applicable lawful deductions.
We do not promise a full refund for ordinary change-of-mind returns. However, mandatory refund rights under applicable law will always be respected.
Damaged Product Claims
If a product arrives broken, damaged or defective, contact our customer support team within 24 hours of confirmed delivery.
Please provide:
- Your order number.
- Clear photographs of the damaged or defective product.
- Photographs of the packaging where relevant.
- A brief description of the issue.
Customers may open the packaging to inspect a product and report a genuine broken or defective item. Such inspection does not automatically disqualify a valid defective-product claim.
Free Replacement
Once a defective-product claim has been reviewed and approved by our support team, Nirellea will arrange a replacement for the approved product.
Approved defective-product replacements are provided without additional product charges or replacement shipping charges to the customer.
The $30 per-product return fee does not apply to approved defective-product claims.
We may request photographs or other reasonable evidence to assess the reported issue.
Any additional remedy required by applicable law will remain available where legally required.
Products Not Eligible for Standard Returns
Standard change-of-mind returns are generally not accepted for:
- Opened or used products.
- Products with broken or removed seals, unless the issue concerns an eligible defective-product claim.
- Products damaged after delivery due to customer handling.
- Requests submitted outside the applicable return window.
- Products returned without authorization.
These restrictions do not remove any rights relating to defective, misdescribed or otherwise legally non-conforming products.
Cancellation Requests
Cancellation requests submitted before a shipping label is generated may be reviewed by our support team.
Once a shipping label has been generated, standard cancellation requests cannot generally be processed.
This operational policy does not restrict any cancellation rights required by applicable law.
How to Request a Return
To submit a return request:
- Email our customer support team.
- Include your order number.
- Explain the reason for your request.
- Provide photographs where required.
- Wait for our team to review your request and provide instructions.
Approved returns must be sent using the instructions provided by our support team.
Applicable Consumer Protection Rights
This policy describes Nirellea's standard return and replacement procedures.
Nothing in this policy is intended to waive, restrict or exclude consumer rights, warranties or remedies that cannot legally be excluded under applicable federal or state laws.
Where applicable law requires a refund, replacement, repair or another remedy, Nirellea will comply with those requirements.
Need Assistance?
If you have questions about a return, replacement or defective-product claim, please contact us.
Store: Nirellea
Email: support@nirellea.com
Please include your order number to help us review your request efficiently.
We aim to review customer concerns fairly and provide appropriate solutions while following our published policies and applicable consumer laws.