Frequently Asked Questions

Nirellea is an online beauty and fragrance destination offering a curated selection of perfumes, skincare essentials and cosmetics.

Our collections include perfumes and fragrances, beauty and skincare essentials, and cosmetics and makeup products.

We aim to provide accurate product descriptions and images. Actual product appearance may vary slightly due to lighting and display settings. Please review individual product details before placing your order.

Browse our collections, select your desired products, add them to your shopping cart and complete checkout using the available payment options.

Order confirmation and relevant updates are sent through the contact information provided during checkout, where supported.

Cancellation requests submitted before a shipping label is generated may be reviewed by our team. Once a shipping label has been generated, standard cancellation requests generally cannot be processed. Applicable legal cancellation rights remain unaffected.

Yes. Nirellea offers free standard shipping on orders within the United States.

Estimated total delivery time is 4–7 business days from order placement. After dispatch, estimated transit time is approximately 3–5 business days. These are estimates and not guaranteed delivery dates.

Orders are fulfilled through our supplier and fulfillment partners using their designated warehouse locations within the United States.

Where tracking is provided by the fulfillment partner or shipping carrier, available tracking information will be shared through the applicable order notification process.

Eligible unopened products may be submitted for a return request within 3 calendar days of confirmed delivery. Products must remain unused, sealed and in their original condition.

A fixed $30 return and restocking fee applies to each eligible product returned under our change-of-mind return process. The customer is also responsible for applicable return shipping costs.

Opened or used products are generally not eligible for standard change-of-mind returns. However, opening packaging to inspect and report a genuine defective or broken product does not automatically disqualify a defective-product claim.

Contact us within 24 hours of confirmed delivery. Provide your order number and clear photographs of the issue. Once your claim is reviewed and approved, we will arrange a replacement without additional product or shipping charges.

No. Approved defective-product claims are eligible for a replacement at no additional charge. The $30 return fee does not apply.

Our standard change-of-mind return process does not promise a full refund. Any applicable deductions are disclosed under our Return and Refund Policy. Refunds or other remedies required by applicable law will be honored.

You can contact our customer support team by email: support@nirellea.com

Please include your order number, registered email address and a clear description of your question or concern. For damaged products, include supporting photographs.