Privacy Policy

Personal Information

Depending on how you interact with our store, we may collect the following categories of information:

• Contact details, including your name, email address and phone number.
• Shipping and delivery information, including your delivery address.
• Order information, including products purchased, order history and transaction details.
• Payment-related information processed through our payment providers.
• Customer support communications, inquiries and complaint details.
• Marketing preferences and communication consent records.
• Technical information, including IP address, browser type, device information and website activity.

Purpose of Data Collection

We may use collected information to:

• Process and fulfill customer orders.
• Coordinate product fulfillment with our supplier partners.
• Arrange shipping and delivery services.
• Send order confirmations, shipping notifications and relevant updates.
• Respond to customer inquiries and support requests.
• Manage returns, replacements and product-related complaints.
• Improve our website, products and customer experience.
• Analyze website performance and customer interactions.
• Send promotional communications where appropriate consent or another lawful basis exists.
• Detect fraud, prevent misuse and protect our services.
• Comply with applicable legal and regulatory obligations.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to support essential website functionality, understand visitor activity and measure marketing performance.

Depending on the integrations enabled on our store, these technologies may include:

• Google Analytics 4 for website analytics.
• Meta Pixel for advertising measurement and audience-related services.
• Google Ads tracking for advertising performance and conversion measurement.
• TikTok Pixel for advertising measurement and campaign performance.
• Shopify cookies and other technologies required for storefront and checkout functionality.

Third-party tracking technologies may collect information about your device, browsing activity, interactions and visits to our website.

The availability and operation of these technologies depend on our actual integrations and applicable consent requirements. We will not treat a planned integration as active until it has been configured.

You may manage available cookie preferences through our website's privacy controls or your browser settings. Blocking certain cookies may affect website functionality.

Supplier & Shipping Partners

Nirellea works with third-party fulfillment partners to prepare and ship customer orders.

To fulfill an order, relevant customer information may be shared with the supplier or fulfillment partner, including:

• Customer name.
• Shipping address.
• Contact information necessary for delivery.
• Order details and purchased products.

Shipping information may also be shared with carriers and delivery service providers to arrange transportation, delivery and tracking.

These parties receive information necessary to perform their respective services, subject to applicable contractual and legal requirements.

How Information May Be Shared

We may share relevant information with trusted third-party service providers when necessary to operate our store and provide requested services.

• Shopify for ecommerce platform and storefront services.
• Payment processors for payment authorization and processing.
• Fulfillment partners for order preparation and shipping.
• Shipping carriers for delivery and tracking.
• Analytics providers for website performance measurement.
• Advertising platforms for marketing measurement and advertising services, where enabled.
• Customer communication providers for email, SMS or WhatsApp messaging, where enabled.
• Professional advisers, regulators or authorities where legally required.

Third-party providers process information according to their own applicable privacy policies, service agreements and legal obligations.

Marketing Communications

Nirellea may offer promotional communications through email, SMS and WhatsApp.

Promotional messages may include product announcements, special offers, beauty updates and other marketing content.

Where required, we will obtain appropriate consent before sending promotional communications.

You may withdraw your marketing consent at any time:

• Email: Use the unsubscribe link included in promotional emails.
• SMS: Follow the opt-out instructions provided in the message, such as replying STOP where supported.
• WhatsApp: Use the available unsubscribe instructions or contact our support team to withdraw marketing consent.

Opting out of promotional communications does not necessarily stop essential transactional messages relating to existing orders or customer service.

Secure Payment Processing

Payments made through our store may be processed by third-party payment service providers.

Payment providers handle payment information under their own security standards and privacy practices. We do not intentionally request or store full payment card security codes through customer support.

Payment information may be used to authorize transactions, prevent fraud and complete purchases.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, fraud prevention and dispute resolution.

Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.

When information is no longer reasonably required, we will take appropriate steps to delete or deidentify it where applicable.

Protecting Your Information

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration and destruction.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

Access, Correction & Deletion

Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of eligible personal information.
• Obtaining a copy of certain personal information in a portable format.
• Opting out of certain targeted advertising or personal data processing activities where applicable.
• Withdrawing consent where processing relies on consent.

To submit a privacy request, email support@nirellea.com with the subject line "Privacy Request".

We may need to verify your identity before processing a request. Certain information may be retained where required or permitted by law.

State Privacy Protections

Residents of certain US states may have additional privacy rights under applicable state privacy laws.

Depending on eligibility and applicable law, these rights may include access, correction, deletion, data portability and opting out of certain processing activities.

Where applicable, if we decline a qualifying privacy request, you may request an appeal by contacting our support team and identifying your original request.

We will process eligible requests and appeals according to applicable legal requirements and response deadlines.

Information About Children

Our website is not intended to knowingly collect personal information directly from children under the age of 13 without legally required parental consent.

If you believe a child has provided personal information to us inappropriately, please contact our support team so the matter can be reviewed.

Third-Party Links

Our website may contain links to external websites or services. These websites operate independently and may have their own privacy practices.

We encourage customers to review the privacy policies of third-party websites before sharing personal information.

Information Transfers

Some of our service providers may process information in locations outside the state or country where you reside.

Where personal information is transferred across jurisdictions, we will use applicable safeguards and comply with relevant legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, technologies or legal obligations change.

Revised versions will be published on this page. We encourage customers to review this policy periodically.

Privacy Questions & Requests

If you have questions about this Privacy Policy, want to exercise an applicable privacy right or need assistance with your personal information, contact our team.

Store: Nirellea

Email: support@nirellea.com

Please use the subject line "Privacy Request" for privacy-related inquiries.